Privacy Policy
WHO WE ARE
This website is owned and operated by Email Marketing Co (ABN 97 664 830 835), of South Australia, Australia ("Email Marketing Co", "we", "us", "our"). "You" and "your" mean the individual accessing this website or dealing with us.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access, correct or complain about it.
By using this website you agree to this policy. Please also read our Terms of Service.
WHAT INFORMATION WE COLLECT
Personal information you give us. Your name, email address, phone number, business name and website, your role, and anything else you choose to tell us — for example when you request an audit, book a call, complete a form, email us, or become a client.
Business information you give us access to. If we work with you or prepare an audit, you may give us access to your email or SMS platform, your website analytics, or similar systems. That access may expose information about your own customers. We treat that information as confidential, use it only to perform the work you have asked us to do, and do not use it for any other purpose.
Technical information we collect automatically. Your IP address, browser type and version, device type, operating system, referring page, the pages you view and how long you spend on them, and similar analytics data.
We do not collect sensitive information (such as health information, or information about your race, religion or political views) and we ask that you do not send it to us.
HOW WE USE YOUR INFORMATION
We use personal information to:
• respond to your enquiry and prepare and deliver the audit or service you asked for
• contact you about your enquiry, your account, or work in progress
• provide, invoice for and support our services
• send you marketing about our services, where you have consented or would reasonably expect it (you can opt out at any time — see below)
• improve our website, our services and our marketing
• meet our legal, accounting and record-keeping obligations
We will not use your information for a purpose unrelated to the above without telling you first.
COOKIES AND TRACKING
We use cookies and similar technologies (including pixels and web beacons) on this website to keep it working properly, to understand how visitors use it, and to measure our advertising.
Some of these are set by third parties, including advertising and analytics providers. Those providers may use the information to show you our ads on other websites and platforms.
You can set your browser to refuse cookies. If you do, parts of this website may not work as intended. You can also
manage advertising preferences through the satform.
WHO WE SHARE YOUR INFORMATION WITH
We do not sell your personal information. We
We share personal information only with:
• Service providers who help us run our business — for example our email platform, website and funnel platform, calendar and scheduling tools, cloud storage, accounting software, and advertising and analytics providers. They may only use your information to provide services to us.
• Our team and contractors, who are bound to keep it confidential.
• A purchaser or successor, if our business or its assets are sold or merged.
• Anyone else with your consent.
• Law enforcement, regulators or others where we are required or permitted by law, or where we reasonably believe disclosure is necessary to prevent serious harm.
OVERSEAS DISCLOSURE
Some of the providers we use store or process information outside Australia, including in the United States and the European Union. By providing your information you consent to it being disclosed to overseas recipients on this basis. We take reasonable steps to ensure those recipients handle your information consistently with the APPs, but
we cannot control the laws of every jurisdic.
HOW WE STORE AND PROTECT YOUR INFORMATION
We store personal information in secure clouess controls, encryption in transit, andmulti-factor authentication where available. Access is limited to people who need it to do their job.
No system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee that unauthorised access will never occur. If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
HOW LONG WE KEEP IT
We keep personal information only as long as we need it for the purposes described above, or as long as the law requires (financial records, for example, must generally be kept for seven years). When we no longer need it, we delete it or de-identify it.
MARKETING AND HOW TO OPT OUT
If we send you marketing emails or SMS, every message will include an unsubscribe link or instruction, and we will action it promptly, as required by the Spam Act 2003 (Cth). You can also opt out at any time by emailing lachlan@emailmarketingco.net.
Opting out of marketing does not stop us sending you messages we need to send about work in progress or your account.
ACCESSING, CORRECTING OR DELETING YOUR INFORMATION
You may ask us at any time to:
• tell you what personal information we hold about you
• give you a copy of it
• correct anything that is wrong or out of d
• delete it, where we are not required to keep it
Email lachlan@emailmarketingco.net. We will respond within a reasonable time, normally within 30 days. There is no charge for making a request, though we may charge a reasonable fee for supplying a large volume of information. If we refuse a request, we will tell you why in writing.
COMPLAINTS
If you think we have breached the Australian Privacy Principles or mishandled your information, email lachlan@emailmarketingco.net with the details. We will acknowledge your complaint and respond within 30 days.
If you are not satisfied with our response, fice of the Australian InformationCommissioner:
Website: oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
CHILDREN
Our website and services are for businesses ildren. We do not knowingly collect personalinformation from anyone under 16. If you believe we have, contact us and we will delete it.
LINKS TO OTHER WEBSITES
This website may link to websites we do not operate. We are not responsible for their content or their privacy practices. Please read their privacy policies before providing them with information.
IF YOU ARE IN THE UNITED KINGDOM OR EUROPEAN
Where the UK GDPR or EU GDPR applies to our on, the following also applies.
Our lawful bases for processing are: your consent (for marketing); performance of a contract (to deliver services you have engaged us for); our legitimate interests (to run, secure and improve our business, where not overridden by
your rights); and compliance with a legal ob
You have the right to access your data, to have it corrected or erased, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise any of these, email lachlan@emailmarketingco.net.
Your information may be transferred to Australia and other countries outside the UK/EEA. We rely on appropriate safeguards, including standard contractual clauses where our providers offer them.
You also have the right to lodge a complaintry authority — in the UK, the InformationCommissioner's Office (ico.org.uk).
CHANGES TO THIS POLICY
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated at the top. If we make a material change we will take reasonable steps to bring it to your attention.
CONTACT US
Email Marketing Co
ABN 97 664 830 835
South Australia, Australia
lachlan@emailmarketingco.net
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